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Know Where You Stand Before You Start

These legal terms set out how madu56 operates, what you agree to when you open an account, and how your rights are handled — including conditions around wallet use with DANA, OVO, and GoPay.

Jurisdiction-dependent accessAccount terms apply at registrationDANA, OVO, GoPay wallet conditionsIndonesia-eligible regions onlyPolicy updates notified via account
madu56 Know Where You Stand Before You Start
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

We take account security seriously. Your personal data, wallet details, and transaction history are held under strict access controls. Here is exactly how we manage that responsibility across four areas.

Data Retention We keep your account data only for as long as it's needed for legal or operational purposes. Once that period ends, data is removed or anonymised in line with applicable regulations.
Cookie Use We use session cookies to keep your account active across pages and to remember your preferred wallet — DANA, OVO, or GoPay — so you do not re-enter it every visit.
Wallet Verification Your linked e-wallet is verified once at the point of first withdrawal. This step confirms the wallet belongs to you and prevents mismatched payouts to unregistered accounts.
Request Your Data You can request a copy of the personal data we hold on your account. Send the request through live chat or email support with your registered wallet type noted for identity confirmation.
LEGAL CONTACT

Reach Us About Any Legal or Account Query

If you have a question about these terms, your account rights, or a wallet dispute involving DANA, OVO, or GoPay, our support team handles legal queries directly. You do not need to go through a general queue — flag it as a legal or account issue and we route it to the right person.

Live Chat Open the chat widget in your account dashboard. Flag your query as a legal or terms issue and we'll connect you to the right team without delay.
Email Support Send your legal query to our support address listed in the account help section. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The help centre inside your account contains the current version of all policies. Use it to check terms, review update notices, and submit a formal account query.

Common Legal Questions Answered Directly

These are the questions we get most often about account terms, data rights, and wallet conditions. If yours isn't here, contact support and mark it as a legal query.

Yes, if you're in an eligible region of Indonesia, these terms apply to your account. Access depends on whether your location falls within permitted regions under local law.

Yes. Submit a deletion request via live chat or email support. Include your registered wallet type — DANA, OVO, or GoPay — so we can verify your identity before processing the request.

Withdrawals will be held until the name mismatch is resolved. Contact support with your wallet details and we'll guide you through the identity confirmation step before releasing funds.

We send a notification to your registered account when terms change. Always check the current version before continuing to use the platform — a cached page may not reflect recent updates.

Transaction records are held for the period required by applicable regulations. You can request a summary of your own transaction history through the account help centre at any time.

Raise it through live chat and flag it specifically as a legal dispute. Our team will escalate it for formal review and respond with the grounds for any decision made on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.