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How madu56 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, how we keep it secure, and what choices you have over it.

Data collected only for account and payment useDANA, OVO, GoPay transaction details protectedYour right to access or remove your dataNo data sold to third partiesContact us any time to request changes
madu56 How madu56 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about your data, a request to access what we hold, or a deletion request — any of these can be sent directly to our support team. We aim to respond to privacy-related queries within a reasonable timeframe. Reach us through the channels below and have your account email or registered wallet ID ready so we can verify your identity before actioning any request.

Live Chat Open the live chat window from any page on madu56. Have your registered DANA, OVO, or GoPay wallet ID ready for identity verification.
Email Support Send your data request or privacy question to our support email. Include your account username and the wallet method linked to your account.
Account Help Portal Log into your account, go to Account Settings, and use the Help & Privacy section to submit a formal data access or correction request directly.
DATA SAFETY PRACTICES

How We Protect and Manage Your Information

We've built our data handling around the reality of mobile-first account use — quick logins, wallet payments via DANA, OVO, and GoPay, and session continuity across devices. Every measure below is part of how we run accounts day to day, not a checklist added after the fact.

Encrypted Data Storage

All personal data, including wallet references for DANA, OVO, and GoPay, is stored using encryption at rest. Unauthorised access attempts trigger automatic account alerts.

Cookie Control

Session cookies help your account load faster on return visits. You can manage or clear cookie preferences through your browser settings at any time without losing your account data.

Retention and Deletion

We keep your data only while your account is active or while legal obligations require it. When neither condition applies, your data is deleted or anonymised on our standard review cycle.

Third-Party Sharing Limits

We share data only with payment processors such as DANA, OVO, and GoPay to complete your transactions, and with any regulatory authority where local law in eligible regions requires disclosure.

Common Questions About Your Data on madu56

These are the questions we hear most often about how we handle personal information. If yours isn't covered here, contact support directly through your account.

We collect your name, contact details, and the wallet you use — DANA, OVO, or GoPay. We also log device and session data to protect your account from unauthorised access.

Yes. Submit a data access request through the Account Help Portal or via email support. We verify your identity using your registered wallet ID before releasing any information.

Contact support through live chat or email with a deletion request. Once your identity is confirmed, we process the request subject to any retention obligations under applicable local law.

Only to the extent necessary — payment processors handling your DANA, OVO, or GoPay transactions, and authorities where local law in eligible regions requires it. We do not sell your data.

We retain your data while your account is active and for as long as applicable regulations require after closure. Once those periods end, data is deleted or anonymised.

No. Cookies on madu56 are session-based and used to remember your login preferences. They do not track your activity on unrelated websites or share data with advertisers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.